With technical innovation and global reach, our proven service approach relies upon an effective and agile business model that allows us to work smarter and leaner than the competition. Not only do we benefit from 18 locations across North America, but we also serve clients from offices in the United Kingdom and United Arab Emirates, allowing us to source globally from strategic locations across three continents. Broadway Solutions hires a further 500 skilled employees in our offshore resource center in India, using world time zones to our advantage and rapidly responding to clients’ needs with our 24/7 capacity.
Our strategic offshore facility allows us to cut down business transaction times and provide you with a service that is both proactive and reactive. At Broadway Solutions, we don’t just wait for your service call when something goes wrong, but work harder in our Network Operations Center (NOC) to identify potential problems in your network system and prevent them from occurring. Our seasoned engineers execute and manage all system back-ups and support of administration servers, ensuring seamless, unbroken continuity of service.
We perform routine troubleshooting analysis of your servers, workstations and associated systems and benefit from an immense practical knowledge of working with even the most complex networks available, including LANs, WANs, and many other types of deployable networks. Broadway Solutions follows strict and methodical procedures, including the documentation of any network problems and applicable resolution for future reference. We also regularly monitor system performance and implement technical performance tuning.
Thanks to our high-tech Network Operations Center (NOC), we are able to initiate fulfilling client service requests as soon as they are received; the moment a client sends a project requirement to Broadway Solutions, or places a service call, they receive an immediate response. Our state-of-the-art, offshore facility allows us to efficiently manage client’s network systems and servers, providing round-the-clock protection and a quality service while reducing their costs and increasing response times.
Additionally, this substantial strategic resource provides us with the capability and facility to remain continually innovative, developing out-of-the-box, customized solutions for clients that allow them total control of their networks. We can also ensure that every cutting-edge solution created in our NOC meets Broadway Solutions’ high standards of quality and usability, ensuring client satisfaction and fostering long-term partnerships.